Welcome to Shop N Save! We want to ensure your shopping experience with us is as seamless as possible, which is why we've put together our Return and Refund Policy to address any concerns you may have.
Refundable Instances and Provisions
While most of our products are non-refundable, there are exceptions for cases of damage or if the product doesn't match its description. If you're placing a bulk order, it's best to reach out to our customer care team for personalized assistance.
Return Policy for Lingerie Products
We prioritize hygiene, which is why all lingerie and undergarment products purchased online cannot be returned. This is to maintain the highest standards of cleanliness and ensure the safety of our customers.
Return Policy for Cosmetics/Makeup Products
Hygiene is paramount when it comes to cosmetics and makeup. For this reason, we cannot accept returns for these products if they have been opened, damaged, or used in any way. Items like lipsticks, eyeliners, and foundations fall under this policy.
Return Policy for Online Payments
When it comes to refunds, we'll take into account any discounts or coupons you used during your purchase. Please note that courier charges for returns may apply under certain conditions.
Important Notice
Please be aware that there may be a fee for returns, and refunds will be processed using the original payment method. Also, items bought during promotions or sales may not be eligible for returns.
Frequently Asked Questions about Returns
If you have any concerns about returning a product, such as disliking it or receiving a damaged item, our FAQ section covers common questions and provides guidance on how to proceed.
Return Procedure
To initiate a return, simply log into your account, go to your order history, and follow the prompts to request a return. If you encounter any difficulties, our customer care team is here to help. Please drop a WhatsApp Message on +971509289133 or Contact the Website Customer Care Message Centre.
We hope this policy helps clarify our procedures and ensures a hassle-free shopping experience for you. Thank you for choosing Shop N Save!
