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Terms and Conditions


  1. Product Representations: The visual depictions of products on our platform are purely illustrative. Some content and products are sourced from third-party providers, and we diligently strive to accurately portray attributes, including applicable colors. While we make every effort to provide precise specifications, descriptions, and pricing, we retain the right to discontinue any product at our discretion.

  2. Order Confirmation: Upon confirmation, an electronic receipt is dispatched via SMS and email. In cases where an order cannot be fulfilled, our customer care service will promptly engage with you, providing comprehensive details and processing refunds for card payments.

  3. Product Pricing: Prices displayed on the site are inclusive of VAT, excluding delivery charges. In the event of a pricing error, we reserve complete authority to cancel the order.

  4. Cancellation Policies: SHOP N SAVE customers have the prerogative to cancel orders before courier handover. For cancellations post-handover, our customer care team is available for assistance. Full refunds for canceled orders will be issued, with processing times ranging from 3 to 30 working days, contingent on the payment method and issuing bank policy.

  5. Multiple Product Orders: Efforts will be made to ship all items within a multiple-product order simultaneously. Unavailable items at the time of shipping will be canceled, with prior notification. Full card payments will be refunded upon product delivery.

  6. Payment Methods: Accepted online payment methods include Visa, PayPal, and MasterCard (debit/credit card), with cash on delivery available for the entire United Arab Emirates. All transactions are conducted in AED currency. Payment disputes shall be resolved in accordance with the laws of the United Arab Emirates.

  7. Delivery/Shipping Policies: In collaboration with third-party courier services, we facilitate deliveries within the United Arab Emirates. Delivery locations are restricted to local boundaries. Identity verification is not mandatory upon delivery; however, customers are urged to provide accurate address details. Apologies are extended for any delays, and our customer service team is available for inquiries.

  8. Returns: Customers dissatisfied with our products may initiate returns within 7 days of delivery. Sale and promotional items are non-refundable, and delivery charges are non-reversible.

  9. Governing Laws: The terms and conditions herein are subject to the laws of the United Arab Emirates. Disputes shall be settled within the jurisdiction of the country's courts.

  10. Site Usage: Access to this website is granted to individuals aged 18 or older or those under the supervision of a parent(s) or legal guardian. SHOP N SAVE reserves all rights to the content for commercial purposes unless expressly authorized in writing.

  11. Intellectual Property: Accessing this website implies adherence to the law and respect for intellectual property. SHOP N SAVE, a registered trademark, retains intellectual property rights over all content on the site.

  12. Beauty and Cosmetics: End-users are encouraged to use beauty products following the manufacturer's instructions, warnings, and guidelines to prevent potential adverse reactions.

  13. Limitation of Liability: SHOP N SAVE disclaims liability for any indirect, special, incidental, consequential, or punitive damages. All conditions, warranties, or other terms applicable to the website or its content are excluded.

  14. Disputes: Matters concerning website access or usage, including disputes, will be governed by the laws of the United Arab Emirates. Disputes shall be resolved through confidential bindings.

  15. Privacy Policy: SHOP N SAVE refrains from trading with or providing services to OFAC or sanctioned countries. Users are accountable for maintaining account confidentiality. Personal information is utilized for site improvement and is only shared with third parties for shipping and delivery purposes, with user permission.